License agreement

This is the agreement between you and us when you use Ubikron or Mimic. You accept it when you tick the box at sign-in, and when you pay.

Last updated 8 November 2026.

Please read sections 11, 12 and 13 carefully. They limit what we're responsible for, and ask you to cover claims caused by how you use Ubikron.

1. Who it's between

"We" and "us" means Vortimo (Pty) Ltd, registration number 2018/630618/07, Herbert Baker Street, Pretoria, South Africa. "You" means the person using Ubikron, or the organisation they buy it for. If you accept this for an organisation, you're confirming you're allowed to.

2. What you get

Ubikron is a Chrome extension and a server. The server is either our public server or a private server you run yourself. Mimic connects other services and APIs to Ubikron, and runs on our public Mimic server or on your private server.

We give you a license to use them, not ownership. It's personal to you (or your organisation), and you can't transfer it or sell it on. Within your organisation, you can assign it to someone else, or move it to a new email address, in the license portal.

  • A license on our public server is for one person. Don't share your login.
  • A private server is licensed per server, for the number of users in the size you bought. One key runs one server unless we agree otherwise in writing. To add users beyond that, you need a bigger size. If the license runs out, you can still sign in and get to your data, but you can't add projects or users until you renew.
  • The public Mimic server is free and needs no Ubikron account.
  • Test licenses, when we give them, follow this agreement too, and we can end them at any time.

3. Paying and renewing

Prices are on the pricing page. Payments go through Paddle, who act as our reseller and handle the payment, the invoice and any sales tax or VAT. Paddle's own buyer terms apply to the payment itself.

Licenses on our public server renew automatically at the end of each period, yearly or quarterly, at the price on the pricing page at the time. If the price changes, we'll email you before your renewal. Private servers are billed yearly.

4. Cancelling and refunds

You can cancel at any time, in the billing portal, from the link in your Paddle receipt, or by emailing support@ubikron.com. Cancelling stops the next renewal, and you keep using Ubikron until the end of the period you've paid for.

If you're not happy, email us within 14 days of a payment and we'll refund all of it. After 14 days, payments aren't refunded, except where the law says they must be.

5. Your data

What you capture and create in Ubikron (pages, screenshots, notes, graphs, reports, enrichment results) is yours. We don't claim any rights in it.

On our public server we store it so Ubikron can work. We don't look at it, sell it or share it, except to fix a problem you ask us to fix, or where the law makes us. You can delete it yourself, in Ubikron, at any time, and deleting is permanent. If your license runs out, you can't sign in to our public server until you get a new one. We keep your data for a year, so it's all there if you come back. After that, we delete it. Our privacy policy has the details.

On a private server, your data never reaches us. Keeping that server and its data secure, backed up and up to date is up to you.

6. Your responsibilities

  • Use Ubikron lawfully. That includes the privacy laws that apply to the people you investigate, and the terms of the websites you visit.
  • The information you collect about other people is your responsibility. Under privacy laws such as POPIA and GDPR, you decide what's collected and why. We only store it for you.
  • Don't put work on our public server that you can't afford to have exposed. Use a private server for that.

7. Other people's services

Enrichments, Mimic and AI connect Ubikron to services run by others: data providers, APIs you add yourself, and the AI provider whose key you use. Those services have their own terms and costs, which you agree to with them. We're not responsible for what they return, what they charge, or whether they keep working.

Requests to the public Mimic server pass through our server. We can limit or block use that harms the service or breaks the law.

8. What you can't do

  • Resell, rent out or share Ubikron or your license.
  • Get around license checks or usage limits.
  • Reverse engineer the software, except where the law lets you.
  • Attack, overload or try to get into our servers or other users' data.

9. Our software

We own Ubikron and Mimic, apart from the open source parts, which keep their own licenses. If you send us ideas or feedback, we can use them freely.

10. Updates and changes

We update Ubikron regularly, and features change. Keep your extension and private server up to date. If we change this agreement in a way that matters, we'll email you at least two weeks before it takes effect, and you can cancel before then if you don't agree.

11. No guarantees

We work hard on Ubikron, but we provide it as it is. We don't guarantee it will be free of bugs, always available, or that it will never lose data. A capture can fail. If something matters for a case, keep your own copy.

12. Limits on our liability

As far as the law allows, we're not liable for indirect losses, such as lost profits, lost data or a lost case. Our total liability to you is limited to what you paid us in the 12 months before the claim. None of this limits anything the law doesn't allow us to limit, including your rights as a consumer.

13. Claims caused by how you use Ubikron

If someone makes a claim against us because of how you used Ubikron, for example because you broke the law or a website's terms, you'll cover our reasonable costs of dealing with it, including legal costs.

14. Ending this agreement

You can stop at any time. We can suspend or end your license if you don't pay, or if you break this agreement, for example by using Ubikron illegally or attacking the service. If we end it for any other reason, we'll refund the part of the period you haven't used.

15. Law and disputes

South African law applies, and the High Court of South Africa, Gauteng Division, Pretoria, has jurisdiction. If you're a consumer, you also keep the protections of the law where you live. If something goes wrong, talk to us first. Most things get sorted out by email.

16. General

  • This agreement, with the privacy policy, is the whole agreement between us about Ubikron.
  • If a court finds part of it invalid, the rest still applies.
  • If we don't enforce something straight away, we haven't given up the right to.
  • You can't transfer this agreement without our permission. We can transfer it to a company that takes over Ubikron.
  • We're not responsible for delays or failures caused by things outside our reasonable control, such as outages at our providers.
  • You confirm you're not on a sanctions list, and you won't use or export Ubikron in breach of sanctions or export laws.

17. Contact

Email support@ubikron.com. Legal notices go there too.